Support
We're here to help you succeed
📢 Closed Beta Support
During our closed beta phase, we provide personalized support to all participants. Your feedback helps us build a better platform!
Email Support
For technical issues, feature requests, or general questions.
support@studysite.ai⏱️ Response time: Within 24 hours (usually much faster)
Sherpa Platform Assistant
Get instant help while using the platform. Click the ? button in the bottom-right corner of any page.
Sherpa can help with:
- Navigation and features
- Account settings
- Quick how-to questions
- Module and section management
Common Questions
How do I reset my password?
Click "Sign In" → "Forgot password?" and follow the email instructions. We use Clerk for secure authentication.
How do I create a new section or module?
Navigate to Modules or Sections from your dashboard, then click the "Create" button. Only instructors and admins can create content.
Who can I contact about billing or account issues?
Email support@studysite.ai with "Billing" or "Account" in the subject line for priority handling.
Is there a mobile app?
Not yet! StudySite.ai is currently web-only, but it's fully responsive and works great on mobile browsers. A native mobile app is on our roadmap.
🚨 Critical Issues
For urgent security concerns, data loss, or system outages:
Contact Emergency Support